Brody Experience Strategy helps small businesses, nonprofits, and public agencies find and fix what's slowing down the people they serve.
Customer experience strategy
Things work, but they could work better, and you answer the same questions every day. I map how people find you, decide to work with you, and get what they need, then pinpoint the gaps and what to fix first.
Website and content strategy
Your site gets visitors but not enough calls, or it was built for an earlier version of your organization. I plan what it should say, how it's organized, and how local people find you, so visitors know exactly what to do next.
Service and process design
Answers depend on who's working that day, and your tools don't talk to each other. I streamline intake, training, and documentation so the experience is consistent and your team spends less time on repeat work.
My goal is to work within your resources, not add to your costs. I start with the tools and team you already have, and I won't recommend new purchases unless they clearly earn their place. If a simple fix will do, that's what you'll get.
Don't see your situation here? Book a call anyway. If it's a customer experience challenge, I'm glad to build a project around what you need.
BugOut Pest Experts
A service-area strategy, clearer services, and quote requests that flow straight into the owner's customer system.
Site traffic roughly tripled in the first four months after launch.
Read more about BugOut Pest Experts →
Rochester Hills Public Library
A new training program and procedures intranet cut onboarding from two months to two weeks, with no budget.
It saved $1,590 per new hire and is still in use nearly five years later.
Read more about Rochester Hills Public Library →Tell me what's going on and what led you here. I'll ask questions to make sure it's something I can help with, then walk you through how I'd approach it. Within two business days, you'll get a personalized quote.
I interview the people involved and look at the evidence—like reviews, customer questions, and data—to pin down what's actually causing the problem.
If I uncover something unexpected, I'll share my findings and we'll align on where to go from there.
I put together a clear plan built around your budget, team, and tools.
If the project needs a deliverable, like a new website, training materials, or an intake process, I create it. Then I train your team on it so they can maintain it independently.
I started my career in public libraries and at the Library of Congress, where I found what still drives my work: connecting people with what they need. Since then, I've spent years as a UX and content strategist at Dell and eBay, finding what holds experiences back and measuring whether the fix worked.
Now I bring that approach to small businesses, nonprofits, and public agencies. I know your team and budget are already stretched, so I work with you to make real improvements within your range and scope, not to sell you a bigger project than you need.
See my career portfolio at meggiebrody.com →Every project is quoted individually, based on what we discuss on the discovery call. You'll get a personalized quote within two business days, with no obligation. My goal is to work within your budget, so tell me what you have to work with, and I'll shape the project around it. Most projects start at $1,200, but if you need advice rather than a full project, I also offer strategy sessions for $100/hour.
Projects take anywhere from three weeks to a few months, depending on what you need.
Probably not. I start with the tools you already use. If something new would genuinely help, I'll explain why and look for free or low-cost options first.
Sometimes, when a new or updated site is the right fix. But I start with the problem, not the website. Often the answer is a clearer message, a better process, or a few changes to what you already have.
Home service and professional service businesses, nonprofits, and public agencies like libraries and local governments. If you're not sure whether you fit, reach out.
A free, zero obligation conversation about your situation and whether I can help. I'll send you a personalized quote within 2 business days.
Book a free discovery call →